All packages are shipped with tracking numbers
No retrurns !
- We reserve the right not to be responsible for your order if you provided incorrect/not full shipping information (address, name, telephone, etc)
- We are also not responsible for your order if it is not picked-up in time from the post office and has been returned. Due to the fact that these products are in the high-risk category, they are not sent back to our warehouse address, therefore, we don't receive them back. They will be considered lost on your responsibility. We recommend to contact your post office if you have not received a notice from them about that you have an order, in 10-12 days after the order has been shipped. In rare cases these notifications don't reach customers because of certain human errors. But your order is delivered to the post office and is waiting to be picked up. Your order is kept around 7 days and if it is not picked-up, it is sent back
Shipping Insurance - In Which Cases It Is Applied ?
- In case you received a damaged product (broken ampoules or vials)
- In case when your order was lost
- In cases if your order was stopped by customs service from your country
What you should provide us to receive insurance for each particular case?
- In case you receive a damaged product please send us video of unpacking of your package
- If your order is lost for certain reasons, please provide us with a proof of this fact. You must to provide us a confirmation from your post office where is indicating your full name and the fact that within a minimum of 2 months (8 weeks) you did't received any parcel from the respective country (the country from which the parcel was sent) namely the package with the tracking number that belongs to you. Such confirmations are provided without any issues by post offices in the whole world. Without an such confirmation we don't send order repeatedly
- In cases if your order was confiscated by customs, you should to provide us a photo of this document. Usually this type of document issued by customs service include information about customer name and confiscated goods. Most often this documents contain the list of confiscated products. Also this document should have the date and stamp. Without a such document we don't send order repeatedly. - In case you have shown us the proof, we will send you the order repeatedly for free. The repeated order is sent only to another address. We don't reship orders to the addresses from where goods have already been confiscated before